Welcome to TapSurv ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our TapSurv application and associated web portal ("Services"). It also explains your rights under the General Data Protection Regulation (GDPR), UK GDPR, and other applicable data protection laws.
1. Information We Collect
We collect the following types of personal data:
- Account Information: Name, email address, phone number, company name, and password that you provide to us through the Services.
- Usage Data: IP address, device information, and activity logs.
- Billing Information: If you purchase our services, we collect payment details through secure third-party payment processors.
- Support & Communication Data: Any information you provide when contacting support or communicating with us.
2. How We Use Your Data
We process your personal data for the following purposes:
- To provide and maintain our Services.
- To personalise user experience and improve our platform.
- To communicate with you, including service updates and customer support.
- To comply with legal obligations and enforce our Terms of Service.
3. Legal Basis for Processing (GDPR Compliance)
- Performance of a Contract: To provide our Services to you.
- Legitimate Interest: To improve user experience and secure our platform.
- Consent: When required, we obtain your explicit consent before processing your data.
- Legal Obligation: To comply with regulatory requirements.
4. Your Rights Under GDPR
If you are in the European Economic Area (EEA), you have the following rights:
- Right to Access: Request access to your personal data.
- Right to Rectification: Request corrections to inaccurate data.
- Right to Erasure: Request deletion of your personal data.
- Right to Restriction: Request to limit data processing.
- Right to Data Portability: Request a copy of your data in a structured format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us at info@tapsurv.com.
5. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
6. Data Sharing & Third Parties
We do not sell your personal data. We may share your information with:
- Service Providers: Those who help with provision of the Services, and payment processors.
- Legal Authorities: When required by law or to protect our legal rights.
We ensure that all third parties comply with data protection regulations.
7. Data Retention
We retain your data for as long as necessary to provide our Services and fulfill legal obligations. After this period, your data is securely deleted.
8. International Data Transfers
If we transfer your data outside the EEA, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
9. Cookies & Tracking Technologies
We use cookies and similar technologies for analytics and service functionality. You can manage cookie preferences in your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
11. Contact Us
If you have any questions about this Privacy Policy or your data rights, contact us at:
TapSurv
info@tapsurv.com
03333444417
This Privacy Policy is designed to comply with GDPR, UK GDPR, and other relevant regulations.